About OzHands

Why OzHands

OzHands.com.au - Export Oriented Shopping Platform for "Made in Australia" Products only.

We are Unique!

- Retail Shoppers can Buy directly from your online shop. When you list your products at OzHands, shopper gets forwarded to your online store to buy. It is like ebay or amazon, except, here you get paid directly and no need to manage another seller dashboard and of course, no commission to pay.

- Importers can send you wholesale enquiry (serious importers only). Overseas buyers who are interested to import and buy wholesale quantity from you, can use our message board to communicate with you. There is no restriction on what information can be shared. To filter out serious wholesale buyers only, we charge a very small fee to send enquiries.

- We organise all the export related activity for you and your importer - Door to Door export service. Once you have agreed a price with the buyer and if you choose us to handle all your documentation, insurance, freight and export procedures, we will have the products delivered to destination country or address. Pretty much, we will grab your products from your door and take it all the way to customer's preferred destination.

In a nutshell, it is like Aliabab for Australian Made Products, but much better!

Retailer Shoppers

When you shop at OzHands, you do not pay to OzHands, you are buying directly from retailer at their online shop. You can compare and view all your options and choices in one place. We have biggest collection of Australian Made Products. We do not charge any commission, it is more saving for you and sellers. OzHands is a true online shopping mall where you walk in and shop from the stores. 

Wholesaler and Importers

You can contact and negotiate directly with Australian Manufacturers. OzHands act as your local agent who perform all duties on behalf of you. We will make sure that you purchase experience is as smooth and efficient as possible. Our vision is to make your purchase as simple as if there is no difference between buying 1 or 1000 units. We will make sure the quality meets your expectation and no hassle which will create most trusted relationship between supplier and buyers through OzHands. 

Frequently Asked Questions

Why am I being Redirected to another site?

To Provide best service to you some retailer/manufacturers chose to take orders directly thru their own online store.
If you are being redirected that means you are ordering directly with suppliers. Please read their policies before ordering.

Ordering at Retailer's Online Store

I have issue with my order, what do I do?

Please contact the retailer, their contact details should be listed in your order confirmation or in their website contact section.

I have complaint regarding a retailer!

We apologize in advance for your unpleasant experience with one of our retailer. Please put your complaint forward with the retailer and send us a copy of it if you wish, to keep in our record. We will follow our internal process.

Ordering at OzHands

Why Multiple Shipping Charges?

You order has multiple products from multiple sellers, than you will see multiple shipping charges, just because it is just different store in different location.  

How to request refund

Every item is listed by a store. Please head to store page, right under the store banner there is Get Support button. You can contact the store if you like to request refund.

You can find the store by searching vendor name listed on your order details. 

Where is my tracking number?

You can find the tracking details in your order details when vendor completes the order. 

Privacy Policy

 

Privacy statement

At OzHands, we respect your rights to privacy and are committed to protecting the privacy of our all our customers and visitors.

Authorized OzHands employees may use any information collected from individual customers on a need to know basis only. We are committed to reviewing our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the customer and their respective customer records may be passed to third parties. However, customer records are regarded as confidential and therefore will not be divulged to any third party, other than sellers if legally required to do so to the appropriate authorities. Customers have the right to request sight of, and copies of any and all Customer Records we keep, on the proviso that we are given reasonable notice of such a request. Customers are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue customer’s with appropriate written information or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by OzHands will only be in connection with the provision of agreed services and products.


What personal data we collect and why

There are many aspects of the site which can be viewed without providing personal information, however, to buy or sell an item and for access to future OzHands customer support features, you are required to submit personally identifiable information. This may include but not limited to a unique username, password, or other sensitive information provided to us in the recovery of your lost password.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience, so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited another website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you have placed an order, we retain your name, billing address, delivery address, email address and phone number.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future OzHands customer support features and in order to buy and sell an item, you are required to submit personally identifiable information. This may include but not limited to a unique username and password or any other sensitive information provided in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. OzHands takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Personal information use

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this site.

From time to time, we may use customer information for new and unanticipated uses, not previously disclosed in our privacy notice. If our information practices change in the future, we will use customer information for these new purposes only. All data collection will adhere to our updated practices.

Privacy policy changes

OzHands reserves the right to make amendments to the Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use our site.

Personal information access

You have the right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. OzHands reserves the right to charge a fee for searching for and providing access to your information on a per request basis.

Financial information

We accept our payments via Paypal Inc. We do not record credit card information. To view Paypal Privacy Policy please visit www.paypal.com.au.

Contact Us

OzHands welcomes your feedback regarding our Privacy Policy. If you have any questions about our Privacy Policy and would like further information, please contact us at privacy-policy@ozhands.com.au during business hours Monday to Friday.